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Careers
Product Analyst
Employment Type: Contract or Full Time (please indicate preference in Subject Line with attached resume)
Job Summary
The Product Analyst supports the Canadian Banking team and has a detailed understanding of the requirements included in any new release. The Product Analyst has overall responsibility for generating the requirements to be addressed in a release. The Product Analyst is a key contributor in release definition, creation of collateral, and customer support activities.
The Product Analyst is a creative thinker who can clearly articulate product requirements, collaborate with the development team on the designs for the requirements, manage multiple high-priority tasks simultaneously and balance the needs of the various parties that rely on inputs and direction from Product Management.
Responsibilities include but are not limited to the following:
Release Definition and Management
- Administer inventory of development candidates (i.e. futures list)
- Establish and maintain relationships with customers to facilitate identification of product opportunities and monitor customer satisfaction with product
- Conduct ongoing analysis and review of existing product features with the objective of improving existing product features to enhance the product’s marketability and increase customer satisfaction
- Participate in change control board meetings for product releases
Release Content
- Gather product requirements from all sources and refine to represent overall market needs where necessary
- Create Product Requirement Documents & DFS
- Ensure final designs for new features meet both customer and market needs
- Work with the Product Release Manager and the other team members to establish timelines, dependencies and Product Management resources required for product releases
Collateral
- Provide input and updates to the Product Guide
Marketing
- Assist with research on market trends and directions as well as competitor capabilities and positioning
- Attend tradeshows and seminars in support of above
Communication
- Publish Product Updates describing new developments (What’s New Document)
- Communicate internally any relevant developments concerning our market, industry and competitors.
- Coordinate user groups, client feedback programs, and internal product surveys.
- Respond to product questions concerning existing, new and planned functionality
- Provide new product functionality demonstrations to customers and prospects
- Participate in Technical User Group meetings
Regulatory Support
- Represent Product Management at relevant Regulatory meetings if required
- Create requirements for changed or new regulatory issues relevant to the product
Other duties, responsibilities, projects, etc. as assigned
Knowledge, Skills & Abilities:
- Excellent written and oral communication skills required
- Strong analytical, organizational and administrative skills with particular attention to detail.
- Self-motivated, independent, innovative, decisive.
- Adapts quickly to changes in environment and strategies.
- Strong decision-making skills required to balance internal deliverables and external resource requests
Credentials & Experience:
- 5 years minimum experience in retail or commercial banking with practical experience in several areas of banking products and services and/or back office administration.
- 3 years experience with managing customer relationships in financial services
- Experience in the financial services industry either working within a financial institution or for a financial services software supplier
- Experience in the area of project development and financial software implementation is a definite asset.
- Experience in customer services or information technology is a definite asset
- Experience in developing programmer-ready application designs using standard methodologies is an asset
- Working knowledge of MS Office applications for information management and presentation purposes
- Undergraduate degree in Business or Technical related area is preferred
We would like to thank all applicants who apply, however, only those qualified will be contacted. In addition, due to the urgency of hire, we will only consider LOCAL candidates who are eligible to accept employment in Canada.
Please quote: Product Analyst (Job #2007-009)
 
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