Fincentric Launches Customer
Support WEB to Provide Flexible High Quality Service
Vancouver, BC, May 10, 2006 –
Fincentric Corporation has officially unveiled its Customer Support
WEB service which offers its customers a powerful web portal that
includes the ability to view issues real-time, access a searchable
knowledge base, and view and print incident reports. The new service
was launched in April at Fincentricity 2006, Fincentric’s
Customer Appreciation Conference.
“Our Customer Support WEB is
targeted at Fincentric customers with support and maintenance contracts
who will now be able to monitor their support requests and obtain
up-to-date information anytime, anywhere,” said James Dicks,
Fincentric’s Customer Service Director. “It gives me
great pleasure to introduce this new service which will improve
the value of support services offered to Fincentric customers and
provide customers with a central location for access to technical
information & support tools.”
Fincentric’s Customer Support
Web is an easy to use service available to customers 24 hours a
day. The portal includes a searchable knowledge-base which gives
customers a better understanding of current issues and a wealth
of product documentation and technical whitepapers surrounding common
issues and solutions.
Customers can also find out what
other Fincentric users are asking by browsing a comprehensive list
of common questions in order to find the answers they need quickly.
The service also allows customers to:
- Create reports on incidents status on demand
- Maintain up-to-date information on user profile
- View product advisories & bulletins
Fincentric offers a wide variety
of Customer Support services to ensure its software solutions meet
customers’ needs. Its Customer Support team handles questions
on the use, configuration and functionality of all our products.
In addition, Fincentric’s support team helps identify software
issues, develop creative solutions, and document enhancement requests
for consideration in future product releases.
For assistance or for more information
about Fincentric’s Customer Support team and services, please
contact us:
Telephone: Local & International
calls: 604.273.9565, Toll Free within Canada and United States:
1.800.667.6771
E-mail: support@fincentric.com
About Fincentric Corporation
Fincentric Corporation is a leading provider of core retail banking
and customer value management software to the global financial services
industry. Fincentric’s Wealthview family of integrated products
enables financial institutions to leverage customer knowledge to
deliver personalized service and product offers, and develop profitable
customer relationships. Fincentric has strategic alliances with
TELUS, Microsoft and Intel, and supports financial institutions
in over 20 countries.
Media Contacts:
Steve Mosey
Fincentric Corporation
Tel: 604.214.5722
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