Online Service, 24/7
Our Fincentric Wealthview Banking customers can access exclusive support and tools to help get more out of their Fincentric banking system. Fincentric Customer Support teams track and maintain all the information about each customer's institution, including system configuration and call history to offer extra special service.
Our Customer Support teams can dial into your system to quickly diagnose and repair problems much sooner than waiting for a technical team to arrive onsite. Plus they're available 24/7.
For online support, access our exclusive Customer Support WEB portal at http://support.fincentric.com where you can see your open support issues, view detailed notes from our technical support team and enjoy benefits like:
- View the status of your support requests
- Access technical product bulletins
- View support statistic reports
- Search a knowledge base
- Review Frequently Asked Questions
Our Customer Advisory Groups meet a few times a year and are an excellent forum to share business and technical trends with your peers and other Fincentric users. Ask your Fincentric Account Managers for the dates of the next Customer Advisory Group sessions.
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Need to reach us?
Call from any country:
+1 - 604.273.9565
Call Toll Free within Canada
and United States: 1.800.667.6771
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