Fincentric support for your peace of mind
You want your institution to be a market leader, offering top notch customer service and products to your customers that no one else in your market can match. So do we. We also recognize that while a good IT infrastructure and operation are key pre-requisites, technology alone is not enough to ensure your success. These days, you must get to market faster with higher-quality financial products, while minimizing the risks and time involved with implementing new system enhancements.
Maintenance and support services
As part of our support programs, you gain access to support services and exclusive tools from Fincentric that can help you get more out of your banking system.
Our customer support teams have been supporting financial institutions like yours for the last 22 years. We track and maintain all information related to your institution, including system configuration and call history so that we can serve you - timely and smoothly. Not only that we help troubleshoot issues, but we also provide you with all product documentation, answers to technical questions you need answered, and end user support.
When you call us for help, our customer support teams can dial-in to your system to diagnose and repair problems in a fraction of the time it would take to dispatch someone to your site. Our support representatives are available on call, beyond regular office hours, to offer remote support coverage, around the world, 24 hours a day, 7 days a week.
Software upgrades
To keep your Fincentric banking technologies loaded with the latest processing and transaction enhancements, your support program entitles you to receive periodic, new software releases. The new software versions we offer each year can make your frontline and other system users more productive through new features or allow you to better serve your customers through quality or speed.
Remember to ask your Account Manager about our Service Pack Installation services - they'll make your life a lot easier.
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Need to reach us?
Call from any country:
+1 - 604.273.9565
Call Toll Free within Canada
and United States: 1.800.667.6771
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